A FRIENDLY WORK ENVIRONMENT AS A PILLAR OF THE EMPLOYEE RELATIONSHIP MANAGEMENT (ERM) STRATEGY IN THE RAILWAY COMPANY - EMPIRICAL RESEARCH FINDINGS

Authors

  • BEATA KLAJA-GAWEŁ

DOI:

https://doi.org/10.58246/sjeconomics.v24i1.224

Keywords:

work environment, Employee Relationship Management (ERM), organization, railway transport

Abstract

The paper presents the results of the empirical research evaluating work environment (chosen elements) and an attempt to identify the factors which shape and influence on the level of Employee Relationship Management (ERM). The research was carried out in the organization representing the passenger rail carrier, in the group of 91employees. The study used the following methods: a questionnaire survey, participant observation and analysis of documents.

Published

2017-06-30

Issue

Vol. 24 No. 1 (2017)

Section

Article

License

CC-By licence - allows a work to be copied, modified, distributed, presented and performance of a work only on the condition that the original author is credited. It is a licence guaranteeing the broadest freedoms for the licensee.